How to Clear DStv Error Code via SMS

We understand the frustration of encountering DStv error codes while trying to watch your favorite shows. Fortunately, clearing these DStv Error Codes via SMS is a quick and convenient solution. Here’s a comprehensive guide on how to do it.

What is DStv Error Code?

DStv error codes can appear due to a variety of reasons, such as subscription issues, signal problems, or technical glitches. Some common error codes include E16, E19, E30, E143-4, and E48-32, each indicating a different problem with your service. These errors can often be resolved by reauthorizing your DStv decoder via SMS.

Why Do These Errors Occur?

Understanding the reasons behind these error codes can help prevent them from occurring frequently:

• E16: This indicates that the channel is blocked because it is not part of your package or your subscription has expired.
• E19: Your account has been suspended, often due to non-payment.
• E30: The decoder is checking the subscription status.
• E143-4: Waiting for  communication from the primary decoder, typically in multi-decoder setups.
• E48-32: Signal problems, usually due to poor weather conditions or issues with the satellite dish alignment.

How to Clear DStv Error Codes via SMS

Step-by-Step Guide

1. Ensure Subscription is Active

Before attempting to clear the error, make sure your subscription is active. If it has expired, renew your subscription via the DStv self-service portal or by contacting customer support.

2. Prepare Your Smartcard Number

Your smartcard number is essential for clearing error codes. This number is typically found on the card inserted into your DStv decoder.

3. Compose the SMS

To clear the error, send an SMS with the specific keyword followed by your smartcard number to the designated DStv number. The format varies depending on your location.

• For Nigeria: Send “RESET” followed by your smartcard number to 30333. For example, if your smartcard number is 1234567890, send “RESET 1234567890” to 30333​​.
• For Ghana: Send “RESET” followed by your smartcard number to 1779. For example, “RESET 1234567890” to 1779.

4. Send the SMS

Send the SMS from your mobile phone. Ensure you use the mobile number registered with your DStv account for a seamless process.

5. Wait for Confirmation

You should receive a confirmation message indicating that the error has been cleared and your decoder has been reset. This process may take a few minutes.

Additional Tips

Using USSD Codes

In addition to SMS, you can use USSD codes to clear error codes:

• Dial *120*68584# on your cellphone.
• Follow the prompts to select the option for clearing errors.
• Enter your smartcard number when prompted​.

Online Portal

Alternatively, you can clear errors through the DStv self-service portal:

1. Visit the DStv Self-Service Portal.
2. Log in with your smartcard number.
3. Select the “Clear Error Code” option and follow the instructions​.

Common Scenarios and Solutions

E16 Error

If you encounter the E16 error, it typically means your subscription is either expired or not active for the channel you are trying to view. Renew your subscription or upgrade your package if necessary.

E48-32 Error

For signal issues like the E48-32 error, ensure that your satellite dish is correctly aligned and free from obstructions such as tree branches or severe weather conditions.

Multi-Decoder Setups

For errors like E143-4, ensure all decoders in your XtraView setup are properly connected and  communicating with each other. Rebooting all connected decoders can often resolve this issue.

Final Thoughts on How to Clear DStv Error Code via SMS

Clearing DStv error codes via SMS is a straightforward process that can save you time and frustration. By following the steps outlined above, you can quickly resolve common errors and get back to enjoying your favorite shows. Always ensure your subscription is up to date and maintain your equipment to prevent frequent issues.